Refund and Returns Policy

GENERAL TERMS AND CONDITIONS OF SALE


Date of last update: 15/05/2021


Article 1 – LEGAL NOTICE


This site, accessible at the URL www.3dndprint.com is published by :


FaithStone, registered with the R.C.S. of Nîmes under the number 845398841, whose registered office is located at 1495 Avenue Président Pierre Mendès France and managed by Felicia Faith WALSH


(hereinafter referred to as the “Operator”).


The individual VAT number of the Operator is FR 03 845398841


GENERAL TERMS AND CONDITIONS OF SALE


This site is hosted by the company OVH: http://www.ovh.com


The domain name is hosted by the company OVH: http://www.ovh.com


OVH SAS with a capital of 10 069 020 € RCS Lille Métropole 424 761 419 00045


Registered office: 2 rue Kellermann – 59100 Roubaix – France.


The Director of Publication of the Site is Felicia FAITH WALSH


The Operator can be reached at the following e-mail address contact@3dndprint.com


Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS


The general terms and conditions of sale (the “General Terms and Conditions of Sale”, or the “GTC”) are applicable exclusively to the online sale of products offered by the Operator on the Website.


The GSC are made available to customers on the Website where they can be consulted directly and can also be communicated to them on request by any means.


The GTC are opposable to the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, that he has been made aware of them and that he has accepted them before placing an order. The validation of the order by its confirmation is equivalent to the buyer’s acceptance of the GTC in force on the day of the order, the conservation and reproduction of which are assured by the Operator.


Article 3 – DESCRIPTION OF PRODUCTS


The Site is a website for the online sale of game accessories, sets and figurines (hereinafter the “Product(s)”) open to any natural or legal person using the Site (the “Customer”).


The Products presented on the Site are each the subject of a description (drawn up by the supplier or accessible on the manufacturer’s site via a link on the Site) mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The instructions for use of the Product, if they are essential, appear on the Site or are sent at the latest upon delivery. The Products comply with the requirements of French law in force.


The Customer remains responsible for the methods and consequences of his access to the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at the Customer’s expense. In addition, the Customer must provide and be entirely responsible for the equipment necessary to connect to the Site.


The Customer acknowledges that he has checked that the computer configuration he uses is secure and in working order.


Article 4 – CREATION OF THE CUSTOMER AREA


In order to place an order on the Site, the Customer must first create a personal customer area. Once created, in order to access it, the Customer must identify himself using his secret, personal and confidential identifier and password. It is the Customer’s responsibility not to communicate his login and password in accordance with the provisions of the article PERSONAL DATA of these General Conditions. Each Customer undertakes to maintain strict confidentiality regarding the data, in particular the identifier and password, enabling him/her to access his/her customer area, the Customer acknowledging that he/she is solely responsible for accessing the Service using his/her identifier and password, unless fraud is proven. Each Customer also undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of his login and/or password.


After the creation of his personal customer area, the Customer will receive an email confirming the creation of his customer area.


When registering, the Customer undertakes to :


to provide real, accurate and up-to-date information at the time it is entered in the service’s registration form, and in particular not to use false names or addresses, or names or addresses without being authorised to do so.


to keep the registration data up to date in order to ensure that it is real, accurate and up-to-date at all times.


The Customer also undertakes not to make available or distribute illegal or reprehensible information (such as defamatory information or information constituting impersonation) or harmful information (such as viruses). If this is not the case, the Operator will be able to suspend or terminate the Customer’s access to the Site at its sole discretion.


Article 5 – ORDERS


The Operator endeavours to guarantee optimal availability of its Products. Product offers are valid within the limits of available stocks.


If, despite the best efforts of the Operator, a Product proves to be unavailable after the Customer’s order, the Operator will inform the Customer by email as soon as possible and the Customer will have the choice between :


the delivery of a Product of a quality and price equivalent to that initially ordered, or


a refund of the price of the Product ordered within thirty (30) days of payment of the sums already paid.


It is agreed that apart from the refund of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to him.


With the exception of any mention to the contrary in these General Conditions and without prejudice to the right of withdrawal provided for by the applicable law, the Client’s orders are firm and definitive.


When placing an order, the Customer must select the Products chosen and add them to his basket, indicating the Products selected and the quantities desired. The Customer may check the details of his/her order and its total price, and return to the previous pages to correct the contents of his/her basket if necessary, before validating it.


The Customer undertakes to read the General Terms and Conditions of Sale in force at the time before accepting them and confirming the terms and conditions and any delivery and withdrawal charges prior to payment of the order. The confirmation of the order implies acceptance of the GTC and forms the contract.


A copy of these General Terms and Conditions as accepted by the Customer will be sent to the Customer by e-mail at the time of confirmation of the Order so that the Customer can refer to them.


The contractual information relating to the order (including the order number) will be confirmed by e-mail in due course and at the latest at the time of delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Customer in the “my account” area. The Operator also advises the Customer to print and/or file this invoice on a reliable and durable medium as proof.


Any email sent to the Customer in the context of an order will be sent to the email address that the Customer uses to identify himself in his customer area.


The Operator reserves the right not to validate the Customer’s order for any legitimate reason, in particular in the event that:


The Customer does not respect the General Conditions in force at the time of the order;


The Customer’s order history shows that there are outstanding amounts from previous orders;


One of the Customer’s previous orders is the subject of a dispute currently being processed;


The Customer has not responded to a request for confirmation of his order sent to him by the Operator.


The Operator archives the contracts for the sale of Products in accordance with the applicable legislation. By sending a request to contact@3dndprint.com, the Operator will provide the Customer with a copy of the contract for which the request was made.


Any modification of the order by the Customer after confirmation of the order is subject to the agreement of the Operator.


The information communicated by the Customer when placing the order (in particular name and delivery address) is binding on the Customer. Thus, the Operator cannot be held responsible in the event that an error when placing the order prevents or delays delivery.


The Customer declares that he has full legal capacity to commit himself under these General Conditions.


Registration is open to adults with legal capacity and to minors provided that they are under the supervision of a parent or guardian with parental authority. Under no circumstances is registration authorised on behalf of third parties unless they are validly authorised to represent them (e.g. a legal entity). Registration is strictly personal to each Client.


In the event of a breach by the Customer of any of the provisions hereof, the Operator reserves the right to terminate without notice the account of the said Customer.


Article 6 – PAYMENT TERMS AND SECURITY


The Customer expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price against the supply of the Product ordered.


In any case, the Operator reserves the right to check the validity of the payment, before the order is dispatched, by all necessary means.


The Operator uses the Stripe online payment solution.


Orders can be paid for using one of the following payment methods:


Payment by credit card. Payment is made directly on the secure bank servers of the Operator’s bank, the Customer’s bank details do not pass through the Site. The bank details communicated at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties.


The Customer’s order is recorded and validated as soon as the bank accepts the payment.


The Customer’s account will only be debited with the corresponding amount when (i) the data of the bank card used has been verified and (ii) the debit has been accepted by the bank that issued the bank card.


The impossibility of debiting the sums due will result in the immediate nullity of the sale.


In particular, the bank card may be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.


Where applicable, the order validated by the Customer will only be considered effective once the secure bank payment centre has given its approval of the transaction.


As part of the control procedures, the Operator may have to ask the Customer for all the documents required to finalise the order. These documents will not be used for any other purpose.


Article 7 – PAYMENT OF THE PRICE


The price of the Products in force at the time of the order is indicated in euros including all taxes (TTC) but excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of the advertisement for the promotion.


The price is payable in Euros (€) only. The price is payable in full after confirmation of the order. The prices offered include any discounts and rebates that the Operator may grant.


If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the order is confirmed by the Customer. The total amount due by the Customer and its details are indicated on the order confirmation page.


Article 8 – FORMATION OF THE CONTRACT


The contract between the Operator and the Customer is formed when the Customer sends the confirmation of his order.


The Customer’s attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places an order, he/she must confirm it using the “double-click” technique, i.e. after selecting the Products added to the basket, the Customer must check and possibly correct the contents of his/her basket (identification, quantity of products selected, price, delivery methods and costs) before validating it by clicking on “I validate my delivery”, then he/she acknowledges acceptance of these GTCs before clicking on the “I pay” button, and finally he/she validates his/her order after filling in his/her bank details. The “double click” is an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unconditional acceptance of the order by the Customer.


Communications, order forms and invoices are archived by the Operator on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, order forms and invoices may be produced as proof of the contract. In the absence of proof to the contrary, the data recorded by the Operator on the Internet or by telephone constitute proof of all transactions between the Operator and its Customers.


The order can be cancelled by the Customer by registered letter with acknowledgement of receipt or by a written document on another durable medium in case of :


delivery of a Product that does not comply with the declared characteristics of the Product


delivery beyond the deadline set out in the order form or, in the absence of such a deadline, within thirty (30) days of the conclusion of the contract, after the Operator has been enjoined, in the same way and without result, to make the delivery within a reasonable additional period;


an increase in price that is not justified by a technical modification of the product imposed by the public authorities.


In all these cases, the Customer may demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of collection of the deposit.


The order may be cancelled by the Operator in the event of :


refusal by the buyer to take delivery ;


non-payment of the price (or the balance of the price) at the time of delivery.


Article 9 – RESERVATION OF OWNERSHIP


The Operator remains the exclusive owner of the Products ordered on the Site until the full price has been paid, including any shipping costs.


Article 10 – SHIPPING AND DELIVERY


The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas.


Delivery means the transfer to the Customer of physical possession or control of the Product.


The Operator offers different delivery methods depending on the nature of the product: Tracked delivery or equivalent


The delivery costs are those specified when the order is finalised and are accepted by the validation of the order.


The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum of thirty (30) days after receipt of the order.


The delivery times are announced in working days on the Site when the order is placed. These deadlines include the preparation and dispatch of the order as well as the deadline set by the carrier.


The Operator undertakes to dispatch the Products in accordance with the deadlines announced on each Product sheet and in the shopping basket, provided that the payment of the order has not been refused beforehand.


However, if one or more Products cannot be delivered within the timeframe initially announced, the Operator will send an email indicating the new delivery date to the Customer.


The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to the Customer to check that this address does not contain any error. The Operator cannot be held responsible if the address given by the Customer is incorrect, thus preventing or delaying the delivery.


Upon delivery, the Customer may be asked to sign a receipt.


No delivery will be made to a post office box.


On delivery, it is the Customer’s responsibility to check that the Products delivered conform to the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery note. No complaint about the quantity or condition of the Product will be accepted if the complaint has not been indicated on the delivery slip.


Article 11 – RIGHT OF RETURN


If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.


In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 and following of the Consumer Code, the Customer is invited to fill in the standard withdrawal form by requesting the link at contact@3dndprint.com.


The Operator will send an acknowledgement of receipt of the Customer’s withdrawal request by e-mail.


If necessary, the Customer may exercise his right of withdrawal by notifying the following information to the Operator


name, geographical address, telephone number and e-mail address;


decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail if these details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form but this is not obligatory.


The cost of returning the goods is borne by the Customer, unless the goods cannot normally be returned by post, in which case the Operator will collect the goods at its expense.


The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract for :


for the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal;


the supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period;


the supply of goods made to the consumer’s specifications or clearly personalised


the supply of goods which are likely to deteriorate or expire rapidly;


the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;


the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;


the supply of alcoholic beverages the delivery of which is delayed beyond thirty (30) days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader’s control;


maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by the consumer, within the limits of spare parts and work strictly necessary to meet the emergency;


the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery


the supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications;


concluded at a public auction;


the provision of accommodation services, other than residential accommodation, transport of goods, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time;


the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal.


The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.


In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number and the original purchase invoice.


The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receiving the Product and all the elements required to implement the reimbursement of the Customer. This refund may be made by the same means of payment as that used for the Customer. In this respect, the Customer having paid for his order in the form of credit notes / gift vouchers may be reimbursed by credit notes / gift vouchers according to the Operator’s wishes.


By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges that he has been informed of the withdrawal procedures.


Article 12 – CUSTOMER SERVICE


The Customer may contact the Operator :


at the following number [Operator’s telephone number] on the following day and during the following opening hours [opening hours].


by email to [Operator’s email address] indicating his name, telephone number, the subject of his request and the number of the order concerned.


Article 13 – INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE


The Operator is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images, whether animated or not, photographs, videos, logos, drawings, models, software, brands, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information (hereinafter, the “Elements”) which are protected by French and international laws and regulations relating in particular to intellectual property.


Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or for a fee, by a Client or by a third party, whatever the means and/or media used, whether known or unknown to date, without the express prior written authorisation of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorised use and/or exploitation.


Furthermore, it is specified that the Operator is not the owner of the content put online by the Clients, for which the latter remain fully responsible and guarantee the Company against any recourse in this respect. The Clients grant the Operator a non-exclusive, transferable, sub-licensable, free and worldwide licence to use the intellectual property content that they publish on the Site, for the entire duration of the protection of this content.


The Operator reserves the right to take legal action against any person who does not respect the prohibitions contained in this article.


ARTICLE 14 – LIABILITY AND GUARANTEE


The Operator cannot be held responsible for the non-execution of the contract due to the Customer or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party to the present.


The Operator cannot be held responsible for the information imported, stored and/or published on the Site by the Clients. The Operator cannot be held responsible for any information published by a Client on the Site and for any direct or indirect damage that this use could cause to a third party, the Client at the origin of the publication remaining solely responsible in this respect.


The Customer acknowledges that the characteristics and constraints of the Internet do not allow the security, availability and integrity of data transmissions on the Internet to be guaranteed. Thus, the Operator does not guarantee that the Site and its services will function without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change their content and/or presentation.


The Operator cannot be held responsible for the use that would be made of the Site and its services by the Clients in violation of the present General Conditions and for the direct or indirect damage that this use could cause to a Client or to a third party. In particular, the Operator cannot be held responsible for false declarations made by a Client and for his behaviour towards third parties. In the event that the Operator’s responsibility is sought because of such behaviour by one of its Customers, the latter undertakes to guarantee the Operator against any sentence pronounced against him and to reimburse the Operator for all costs, in particular lawyers’ fees, incurred in his defence.


The Client is solely responsible for all the content that he puts online on the Site, for which he expressly declares that he has all the rights, and guarantees in this respect to the Operator that he does not put online content that violates third party rights, in particular intellectual property rights, or that constitutes an attack on people (in particular defamation, insults, insults, etc. ), respect for private life, an attack on public order and morality (in particular, apology for crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of infringement of the laws in force, of public morality or of the present General Conditions, the Operator may automatically exclude Customers who are guilty of such infringements and delete information and references to such contentious content. The Operator is qualified as a host with regard to content put online by third parties. In this respect, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. In the event that the Operator’s responsibility is sought due to content put online by the Customer, the latter undertakes to guarantee the Operator against any sentence pronounced against him and to reimburse the Operator for all costs, in particular lawyers’ fees, incurred in his defence.


Independently of any additional contractual guarantee (commercial guarantee) that may be granted, the Products benefit from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code (in particular L. 217-4 to L. 217-14 of the French Consumer Code), and the guarantee of hidden defects provided for in articles 1641 to 1649 of the Civil Code.


When you act within the framework of the legal guarantee of conformity :


you have a period of two (2) years from the delivery of the goods to act:


you may choose between repairing or replacing the goods, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code;


you are exempted from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).


You may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between the cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.


Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French Consumer Code, articles 1641, 1644 and the first paragraph of article 1648 of the French Civil Code, as in force on the date of these General Conditions:

Article L.217-4 of the Consumer Code:


“The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.


Article L.217-5 of the Consumer Code:


“The good is in conformity with the contract:


1° If it is fit for the purpose usually expected of similar goods and, where applicable :


– if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model ;


– if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;


2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.


Article L.217-7 of the Consumer Code:


“Any lack of conformity that appears within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.


For goods sold second-hand, this period is set at six months.


The seller may rebut this presumption if it is not compatible with the nature of the goods or the claimed lack of conformity.


Article L.217-9 of the Consumer Code:


“In the event of a lack of conformity, the buyer shall choose between repairing or replacing the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.


Article L.217-12 of the Consumer Code:


“The action resulting from the lack of conformity is prescribed by two years from the date of delivery of the goods.”


Art. 1641 of the Civil Code:


“The seller is bound by the warranty for hidden defects in the thing sold which make it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price for it, if he had known about them.”


Art. 1644 of the Civil Code:


“In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.”


Art. 1648 paragraph 1 of the Civil Code:


“The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.”


It is reminded that the search for amicable solutions prior to a possible legal action does not interrupt the periods of action of the legal guarantees nor the duration of any possible contractual guarantee.


ARTICLE 15 – COMMERCIAL GUARANTEE


The commercial guarantee (contractual commitment of the Operator, in addition to its legal obligations relating to the guarantee of conformity of the Products) is the subject of a written contract in accordance with the provisions of articles L. 217-15 et seq. of the French Commercial Code, a copy of which is given to the Customer.


ARTICLE 16 – AFTER-SALES SERVICE


The after-sales services performed by the Operator and not covered by the commercial guarantee are the subject of a contract, a copy of which is given to the Customer.


Claims made under the guarantees must be addressed to the after-sales service at the following address


e-mail address: contact@3dndprint.com


The Products covered by the guarantees must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.


The Customer will be reimbursed for the return postage costs at the latest within thirty (30) days following receipt of the product by the Operator.


ARTICLE 17 – PERSONAL DATA


For more information concerning the use of personal data by the Operator, please read carefully the Charter on the respect of privacy (the “Charter”). You can consult this Charter on the Website at any time.


Article 18 – HYPERTEXT LINKS


The hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the Customer’s convenience, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he will be leaving the Site and agreeing to use the third party sites at his own risk or, where applicable, in accordance with the conditions governing them.


The Customer acknowledges that the Operator does not control or contribute in any way to the elaboration of the conditions of use and/or the content applying to or appearing on these third party sites.


Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.


In addition, the Customer acknowledges that the Operator does not endorse, guarantee or take over all or part of the conditions of use and/or content of these third party sites.


The Site may also contain promotional hypertext links and/or advertising banners referring to third party sites not published by the Operator.


The Operator invites the Customer to inform it of any hypertext link present on the Site which would allow access to a third party site proposing content contrary to the laws and/or good morals.


The Client may not use and/or insert a hypertext link to the site without the prior written agreement of the Operator on a case by case basis.


ARTICLE 19 – REFERENCES


The Client authorises the Operator to mention the name of the Client and its logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).


ARTICLE 20 – GENERAL PROVISIONS


COMPLETENESS OF THE PARTIES’ AGREEMENT


These General Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more stipulations of these General Conditions are declared null and void in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their force and scope. Furthermore, the fact that one of the parties to these General Conditions does not take advantage of a breach by the other party of any of the provisions of these General Conditions shall not be interpreted as a waiver on its part to take advantage of such a breach in the future.


MODIFICATIONS TO THE CONDITIONS


The Operator reserves the right to modify at any time and without prior notice the content of the Site or the services available on it, and/or to temporarily or permanently cease operating all or part of the Site.


In addition, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as these General Conditions. The Customer is therefore required to refer to these General Conditions before any use of the Site.


The Customer acknowledges that the Operator cannot be held responsible in any way whatsoever to him or to any third party as a result of these modifications, suspensions or cessations.


The Operator advises the Client to save and/or print the present General Conditions for safe and durable storage, and thus to be able to invoke them at any time during the execution of the contract if necessary.


COMPLAINTS – MEDIATION


In the event of a dispute, you must first contact the company’s customer service department at the following address: contact@3dndprint.com


In the event that the request for a complaint to the customer service is unsuccessful or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the order form or these GTC opposing him to the Operator to the following mediator: contact@3dndprint.com


The mediator will attempt, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.


APPLICABLE LAW


These General Conditions are governed, interpreted and applied in accordance with French law.


ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER


The Client acknowledges having carefully read the present General Conditions.


By registering on the Site, the Customer confirms that he/she has read the General Conditions and accepts them, thereby becoming contractually bound by the terms of these General Conditions.


The General Conditions applicable to the Client are those available on the date of the order, a copy of which dated to that day can be given to the Client on request. It is therefore specified that any modification of the General Conditions which would be made by the Operator will not apply to any previous order, except with the express agreement of the Client at the origin of a given order.